Overview
At Cellipro, we strive to provide our customers with the best products and services. However, we understand that sometimes you may need to return or exchange an item. Here’s our Refund and Return Policy:
Return Eligibility
To be eligible for a return, your item must be:
- In its original condition
- In its original packaging
- Accompanied by a valid receipt or proof of purchase
- Returned within [insert time frame, e.g., 30 days] of delivery
Return Procedure
To initiate a return, please follow these steps:
- Contact our customer service department to obtain a Return Merchandise Authorization (RMA) number.
- Carefully package the item and include all original packaging and accessories.
- Ship the item back to us at the address provided by our customer service department.
Refund Options
Once we receive your returned item, we will process a refund within [insert time frame, e.g., 5-7 business days]. Refunds will be issued in the original payment method.
Refund Amounts
You will receive a full refund for the item, minus any shipping costs.
Exceptions
The following items are not eligible for returns:
- Items that have been used or altered
- Items that are missing original packaging or accessories
- Items that are damaged or defective due to customer misuse
- Items that are final sale or marked as non-returnable
Exchange Policy
If you’d like to exchange an item, please contact our customer service department to initiate the process. Please note that exchanges are subject to availability and may incur additional shipping costs.
Warranty Information
All products sold by Cellipro come with a [insert warranty period, e.g., 1-year] warranty. For more information, please contact our customer service department.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
[Insert contact information, including phone number, email address, and physical address]